Your service writer stops juggling the phone. Calls the counter can't pick up get a text with a link to book a diagnostic. Customers hear from you when the car is checked in, waiting on parts and ready to pay for, so fewer of them call to ask. We set it up and run it, month to month.
Built for 1 to 3 bay shops. From $997 setup + $297/mo, exact quote on the call. Need a website too? See the website plans.
2014 Subaru Outback, front brakes
The phone rings while your writer is checking someone in. Nobody picks up. Within a minute the caller gets a text from your shop number with a link to book a diagnostic.
Someone at the counter can still grab it. Nothing changes until a call goes unanswered.
It asks what the car is doing. It never names a repair price, because nobody has seen the car yet.
Your writer sees the reply and answers when the counter clears. The booking shows up on your schedule.
Close paraphrases from public owner forums. These are other shops talking, not our clients.
"As soon as a customer walks in, the phone rings."
"They call within the hour: 'You'll have it done today, right?'"
"One customer checking in, one checking out, and the phone won't stop."
"A phone quote almost never brings the car in."
"I tell everyone: if you don't hear from us, that's good news."
"I'd hate to hire a phone person and then let them go."
"Maybe 1 in 20 actually leaves one."
78% of people say they've given up on a business after an unanswered call. That's from a survey of 1,000 US consumers, all industries, not only auto.
Source: CallRail consumer survey, September 2025. callrail.comFive pieces. We set them up on your shop number and keep them running.
One tap per car when it changes stage: checked in, waiting on parts, ready. If your shop system can pass the status along on its own, we connect it and the taps go away. We check that on the audit.
Keep it. Some of these already send texts that nobody switched on. On the audit we look at what yours does and set up only the gaps.
Two things this setup can change: counter time spent on "is it ready?" calls, and missed callers who book a diagnostic instead of calling the next shop.
How we count it on your report. A diagnostic counts only if it was booked from one of our missed-call texts. Counter hours are your estimate: nobody can count the calls that didn't happen, so the report shows status texts sent and you judge the phone.
Phones Off the Counter is the first step for auto repair. The next two add declined-work follow-up, after-hours booking, a maintenance club and fleets.
Your service writer gets the phone back.
Built for: 1 to 3 bay shops where the phone keeps pulling your writer off the counter.
"Not today" repairs come back booked.
Built for: shops with 2+ bays writing around 150 repair orders a month.
Slow days filled, regulars on a plan, fleets signed up.
Built for: busy 3+ bay shops with 1,000+ past customers to bring back.
Your whole front office, run for you.
Built for: 10+ trucks or 4+ bays with someone already in the office. By conversation, not a form.
Our promise: if the first 90 days don't show at least $10,000 recovered, your next month is free.
Same terms on every setup. They go into the written agreement.
Ask us anything else by text.
No. The missed-call text asks what the car is doing and links to book a diagnostic. Repair prices come from your writer after the car has been looked at, the same as now.
Not in this setup. Your phone rings like it does now, and only calls nobody picks up get a text. An after-hours AI that books diagnostics is part of Declined Work Comes Back. That one sounds natural right away and tells callers the call may be recorded or transcribed.
Your writer taps the stage on a simple board, one tap per car per stage. If your shop system can send status on its own, we connect it instead. We check which one you'd get on the audit, before you pay for anything.
People who called your shop, and customers who said texts are fine when they dropped the car off. Anyone can reply STOP. We don't text lists of past customers and we don't cold text.
You get a text alert, and whether to call them is up to you. Every customer gets asked "How did we do?" first. A good answer gets the review link right away. If not, we ask what went wrong and send it to you to make it right, and after the fix, or a few days later, they get the same link. We don't offer anything for a review.
Keep it. Some shop systems can already send status texts or review asks, and plenty of shops never turned them on. We look at what yours does on the audit, switch on or set up only what's missing, and run the rest.
It's quoted because I put together the best setup for each business, based on its size and what it actually needs. I price it after the free audit, based on your calls, your bays and what you already pay for. You'll see the setup fee and the monthly before anything starts. Website plans are listed on the main site.
Text Chase a rough number. We'll run the free audit with you and tell you if this setup fits your shop, or if it doesn't.