When tomorrow looks light, past customers who are due for service and said texts are fine get an opening. Regulars join a monthly club. Local fleets get a vendor packet and a statement every month. You get one text at 7am with how it went. We set it up and run it.
Built for shops with 3 or more bays. From $3,997 setup + $1,497/mo, exact quote on the call. Need a website too? See the website plans.
A cancellation or a quiet week leaves holes in the board. At 2pm we check tomorrow. If it's under the line you set, the customers who are due hear about the open times first.
You pick the line, for example under 70% booked. Over the line, nothing goes out.
Due by date or mileage from your past repair orders, and not contacted in the last 30 days.
Two open times and a reply-to-book. Quiet hours are kept, and anyone can reply STOP.
Bookings land on your schedule. Once you hit the line, the rest of the list waits for next time.
After a paid repair order, customers who aren't in the club get one offer to join. Dues bill to their card each month. Their services get booked when they're due, and an expired card gets a text to update it before the plan lapses.
You set what's in the plan and what it costs. Money goes to your own payment account.
Terms: $25 a month, billed on the 1st. Renews every month until you cancel. Cancel any time online, no fee. We email you before each yearly renewal.
Joined. Here's what happens next.
Cancelled. No call, no form.
A confirmation email goes out, and billing stops at the end of the month. The shop gets a note too. Calling them is up to you.
Plumbers, landscapers, delivery outfits and property managers near you run vans that need service every quarter. We get your shop in front of them by email and make it easy to send you work.
Outreach goes out by email from a second domain we set up, so your main shop email stays clean. Every email has your address and an unsubscribe link. No cold texts and no calls.
Keep it. Some of these already send texts that nobody switched on. On the audit we look at what yours does and set up only the gaps.
We build a list of businesses near you that run vehicles and send a plain email: who you are, how many bays, how fast you turn a van around. One follow-up, then we stop.
When a fleet manager replies, they get your packet right away: insurance certificate, W-9, labor rate, hours and how to send a work order. You get a text that someone answered.
The fleet uses one short form: unit number, mileage, what's wrong, PO number. It lands with your writer as a booking request, so nothing gets lost in a voicemail.
Every repair order for that fleet goes on a monthly statement by unit, with a link to pay. Reminders follow if it's late, the same polite ones every time.
We track mileage and dates per van and email the fleet manager what's coming due, so the next quarter's work books itself onto your quiet days.
Everything in Declined Work Comes Back, plus five more pieces. We set it all up on your shop number and keep it running.
Three things this setup adds on top of declined work: club dues, light days filled and fleet work. Change any number and the example updates.
How we count it on your report. A slow-day repair order counts only if it booked from one of our fill texts or emails. Club numbers are active paying members. Fleet sales are what's on the monthly statements. Declined work that comes back is counted the same way as on Declined Work Comes Back.
Same terms on every setup. They go into the written agreement.
Full Bays sits on top of the other two. If your numbers fit a smaller setup better, the audit will say so.
Your service writer gets the phone back.
Built for: 1 to 3 bay shops where the phone keeps pulling your writer off the counter.
"Not today" repairs come back booked.
Built for: shops with 2+ bays writing around 150 repair orders a month.
Slow days filled, regulars on a plan, fleets signed up.
Built for: busy 3+ bay shops with 1,000+ past customers to bring back.
Your whole front office, run for you.
Built for: 10+ trucks or 4+ bays with someone already in the office. By conversation, not a form.
Our promise: if the first 90 days don't show at least $10,000 recovered, your next month is free.
Ask us anything else by text.
Past customers who said texts are fine, who are due for service and who haven't heard from you in the last 30 days. Everyone else who's due gets an email. Anyone can reply STOP, and texts go out only during daytime hours.
We cap it. A customer gets at most one slow-day message a month, and none if they've been in recently or have a visit booked. The fill stops as soon as the board reaches the line you set.
The terms are shown before signup and the customer ticks a box to agree. A renewal notice goes out by email before each yearly renewal, and every email has a link to cancel online in one click. You set what's in the plan and what it costs.
No. We send the emails, the packet goes out when someone replies, and you get a text with the name and how many vehicles. Your part is the work and, if you want, one call to say hi.
Only after hours, from Declined Work Comes Back. It sounds like a person on your team, and it's honest if someone asks, tells callers the call may be recorded or transcribed, and books a diagnostic. It never quotes a repair price.
Yes, it's included in Full Bays. It only covers office lines a person answers, not the AI. Every caller hears a short recorded notice that the call may be recorded, which Washington and California require. We set that up with you before it's turned on, and the recordings and scores are yours.
It's quoted because I put together the best setup for each business, based on its size and what it actually needs. I price it after the free audit, based on your bays, your repair orders and what your shop system already does. You'll see the setup fee and the monthly before anything starts. Website plans are on the main site.
Text Chase how many bays you run and how many repair orders a month. We'll run the free audit with you and tell you which setup fits, if any.