Customers say "not today" to brakes, tires and leaks every week, and most of those lines never get looked at again. We follow up on each one at 30, 90 and 180 days with your tech's photo and a link to book. After you close, an AI answers the phone and books diagnostics. We set it up and run it.
If your shop system already sends declined-work reminders, we run and tune them for you instead of duplicating. Built for 2 or more bays and about 150 repair orders a month. From $1,997 setup + $697/mo, exact quote on the call. Need a website too? See the website plans.
Your writer marks the line declined, same as now. Nothing goes out today. Jordan said texts are fine at drop-off; customers who didn't get the same notes by email.
A declined line usually dies on the repair order. We pull those lines out, keep the tech's photo with each one, and follow up until the customer books or the line closes.
Your writer declines it in your shop system like always. We pick it up from your system's declined list, along with the price and the tech's photo or video.
The price comes off your repair order. You can switch the price hold off if it doesn't suit your shop.
Plenty of people wait until the noise starts. This one lands around then.
If they had it done somewhere else, they can say so and nothing more goes out. Anyone who books drops out of the follow-ups right away.
Tap one. It shows what we'd set up.
Close paraphrases from public forums. These are other shops talking, not our clients.
"They say they'll do it some other time, and I never see them again."
"How do I follow up on declined service?"
"A phone quote almost never brings the car in."
"Customers hear a robot and hang up."
"As soon as a customer walks in, the phone rings."
When the shop is closed, an AI picks up instead of voicemail. It asks what the car is doing and puts a diagnostic on your schedule. During open hours your phone rings like it does now.
78% of people say they've given up on a business after an unanswered call. Survey of 1,000 US consumers, all industries, not only auto.
Source: CallRail consumer survey, September 2025. callrail.comYour shop system's declined-work report has most of these numbers. The share that comes back is your guess; start low.
How we count it on your report. A declined line counts as won back only if it sat declined for 14 days or more and booked after one of our follow-ups. A customer who comes back on their own the next week isn't ours to count.
Everything in Phones Off the Counter, plus the pieces below. We set them up on your shop number and keep them running.
Only lines declined 14+ days that booked after our note.
On the audit we look at what your shop system already sends and whether it can export declined lines. If it can't, this package isn't a fit yet and we'll tell you.
Same terms on every setup. They go into the written agreement.
Start smaller if the phone is the only problem. Step up to Full Bays when you want a maintenance club, light days filled and fleet accounts.
Your service writer gets the phone back.
Built for: 1 to 3 bay shops where the phone keeps pulling your writer off the counter.
"Not today" repairs come back booked.
Built for: shops with 2+ bays writing around 150 repair orders a month.
Slow days filled, regulars on a plan, fleets signed up.
Built for: busy 3+ bay shops with 1,000+ past customers to bring back.
Your whole front office, run for you.
Built for: 10+ trucks or 4+ bays with someone already in the office. By conversation, not a form.
Our promise: if the first 90 days don't show at least $10,000 recovered, your next month is free.
Ask us anything else by text.
Then we don't build a second set. If your shop system already sends declined-work reminders, we run and tune them for you instead of duplicating: switch them on, add the tech's photo and the later notes if yours stops early, and track what comes back. Plenty of shops have the feature and nobody has time to run it. We check which case you're in on the audit.
Customers with a declined line on a repair order. They get texts only if they said texts are fine, usually at drop-off. Everyone else gets the same note by email. Anyone can reply STOP or unsubscribe, and anyone who books drops out.
From your tech's inspection, the photo or video already on the repair order. If your techs don't take photos yet, we'll show you a quick way to add one to the line. No photo, the note still goes out with the line and the price.
No. It books a diagnostic and that's it. Prices come from your writer after someone has looked at the car, the same as now.
It only answers after you close, when the call would have gone to voicemail. It sounds like a person on your team, and it's honest if someone asks, keeps it short, and takes a message for a callback if the caller wants a person. During open hours your phone rings the way it does now.
A declined line counts only if it sat declined for 14 days or more and booked after one of our follow-ups. That number goes on your monthly report with the repair order it came from, so you can check it.
It's quoted because I put together the best setup for each business, based on its size and what it actually needs. I price it after the free audit, based on your repair orders, your bays and what your shop system already does. You'll see the setup fee and the monthly before anything starts. Website plans are listed on the main site.
Text Chase a rough number. We'll run the free audit with you, look at what your shop system already sends, and tell you if this setup fits.