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Pain wall

Soundfamiliar?

60 things owners of trades and repair shops say in forums and trade groups, in their words or close to it. Each one has a fix we can set up and run for you.

1Tap a line to see the fix2Mark the ones that are you3Send Chase the list

The pain wall

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Getting found

6
  • I paid a lead site $3,400 last year and closed seven jobs off it.
    The fixPast customers come back

    One offer to everyone you've already done work for. Email first, texts only to people who opted in.

  • The lead site sold the same job to four other guys.
    The fixFirst to the hot lead

    A new lead rings your cell the second it comes in. Pick up and you're talking to them first.

  • Word of mouth carried me fifteen years. It's slowing down.
    The fixCustomers who send friends

    Happy customers get their own referral ask and a code, so you see which friend booked.

  • I've got a wrap, a sign and a Google page. No clue which one makes the phone ring.
    The fixKnow which ad made the phone ring

    Each truck, sign and ad gets its own link and QR code, so every call and quote request has a source.

  • The marketing guy quit answering and I can't get into my own Google account.
    The fixYou own the account and the number

    Your contacts and your number stay yours, in writing. Leave and you take both with you.

  • Property managers already have their guys. I can't get on the list.
    The fixWork from property managers

    A work-order line built for property managers, a photo report after each job and a recap every quarter.

Answering

6
  • I'm up on a roof when the phone rings. By the time I call back, they hired someone.
    The fixNo missed caller left waiting

    A missed call gets a text right away asking what the job is, where, and a good time to talk.

  • Customer at the counter, the phone ringing, and another one waiting to pay.
    The fixPhones Off the Counter

    Missed calls get a link to book a diagnostic, and status texts stop the "is it ready?" calls.

  • Half my calls come after six, when I'm done for the day.
    The fixEvery call answered after hours

    Your cell rings first. Miss it and an AI answers, sounds natural, and books the visit or hands it to you.

  • People hang up the second they hear a robot.
    The fixEvery call answered after hours

    It sounds like a person at a front desk, answers from facts you approve, and never makes up a price.

  • Phone rings at 11pm and I can't tell if it's a flood or a drip.
    The fixReal emergencies only at 11pm

    Night calls get sorted. A real emergency rings the on-call tech. Everything else books for the morning.

  • Web leads show up with no address and no photos.
    The fixNo half-empty leads

    The lead gets a text asking for the address, photos and job type until all three are in.

Quoting

6
  • I send the estimate and never hear back.
    The fixEvery Quote Chased

    Every open quote gets a text and email at day 2, 7, 30 and 60. It stops the moment they answer.

  • I've got a year of quotes nobody ever said yes or no to.
    The fixOld quotes turned into jobs

    We work through the last 12 months of open quotes and hand you the ones ready to book.

  • I give one price and they say yes or no. Mostly no.
    The fixOptions and financing on quotes

    Every quote goes out as three options plus a link to your own lender, so there's more than one way to say yes.

  • I drove 40 minutes to look at a job they were never going to buy.
    The fixPhoto to estimate range

    The customer texts photos, you approve a price range in one tap, and only real buyers get a visit.

  • I'm writing proposals at the kitchen table at ten at night.
    The fixProposals written for you

    Send a voice memo from the truck. A clean proposal draft with your logo comes back for you to check.

  • I never know if they even opened the quote.
    The fixKnow when they open the quote

    Your phone buzzes when they open it, so you call while it's still on their screen.

Closing

4
  • They added work over text, then fought me on the bill.
    The fixChange orders from your phone

    Extra work goes out as a change order they sign by text before anyone starts on it.

  • I started a job without a deposit once. Never again.
    The fixSigned and deposited

    The moment they say yes, they get the contract to sign and a deposit link. Then it goes on the schedule.

  • I lose jobs and never find out if it was the price or the timing.
    The fixKnow why you lost

    Lost customers get one quick question, and you get a monthly count of why.

  • Whoever picks up says "let me get Steve," and Steve never calls back.
    The fixCalls that should have booked

    Office calls get reviewed after the fact, and you get a callback list of the ones that should have booked.

The job

6
  • One job across town and my whole day is shot.
    The fixBooked by neighborhood

    Customers book themselves, but only on the days your trucks are already in their part of town.

  • I drive out and nobody's home.
    The fixBooked, reminded, shows up

    Reminders the day before and two hours before, reschedule by reply, and a card on file if you want one.

  • Somebody cancels and that slot just sits there empty.
    The fixCancellations refilled

    When a slot opens, the next person on your waitlist gets a text offering it.

  • The car sits waiting on a part and nobody tells the customer.
    The fixParts in, car rebooked

    When the part arrives, the customer gets a text with a link to book the install.

  • My guys show up without the notes or the gate code.
    The fixCrew brief at 6pm

    Each crew lead gets tomorrow's jobs, addresses, notes and gate codes by text the night before.

  • Punch-list stuff slips and the customer ends up calling me mad.
    The fixNo forgotten callbacks

    Punch-list and warranty callbacks get tracked, and the crew gets nudged until each one is closed.

Getting paid

4
  • Job's been done three weeks and I'm still waiting on the check.
    The fixPaid on completion

    Marking the job done sends a tap-to-pay link, then polite reminders at 3, 7 and 14 days.

  • GCs pay in 90 days, if they pay.
    The fixGCs pay on time

    Statement reminders go to each GC's accounts payable, and you see who is late and by how much.

  • I'm floating the materials on big jobs until the very end.
    The fixMilestone billing on autopilot

    Progress invoices go out at each phase of the job without you remembering to send them.

  • A member's card expires and I don't notice for months.
    The fixFailed cards rescued

    The card gets retried and the member gets a link to update it before the plan lapses.

Reviews

4
  • Hundreds of jobs and seven Google reviews.
    The fixReviews from every finished job

    Every finished job gets a short "How did we do?" text first. Everyone gets the review link. No rewards.

  • They all say they'll leave a review. Maybe one in twenty does.
    The fixTap-to-review card

    A card with a QR code left on the job that opens your review page with one tap.

  • A one-star sat there a week before I even saw it.
    The fixBad review alert

    You get an alert the moment a 1 to 3 star review posts, so you can answer it the same day.

  • My newest Google review is from last spring.
    The fixNever look stale on Google

    A monthly review goal, and an alert after 30 days with no new review.

Repeat work

6
  • They say they'll do it next time. They never come back.
    The fixDeclined Work Comes Back

    Every declined repair gets a follow-up at 30, 90 and 180 days with the tech's photo and a link to book.

  • The water district sends the homeowner the backflow notice, not me.
    The fixYearly tests rebooked

    Backflow, fire and septic due dates are tracked, and the customer hears from you before the letter shows up.

  • Their 15-year-old unit dies and they call whoever's first on Google.
    The fixEvery unit on file

    Snap the data plate and the unit's age is on file, so they hear from you before it quits.

  • Storm rolls through and my old customers call someone else.
    The fixWeather alerts to past customers

    Before a freeze, windstorm or heavy rain, your past customers nearby get a heads-up and an offer to check.

  • A year after the remodel they don't remember my name.
    The fixThe one-year check-in

    On the job's one-year mark, the customer gets an offer for a walk-through or warranty check.

  • They meant to come back for the oil change and went to the quick lube.
    The fixService due, booked

    Reminders by time or mileage, sent only where your shop system doesn't already send them.

Team and admin

4
  • Applicants book the interview and don't show. Same with day one.
    The fixHires who show up

    Applicants get a text right away, book their own interview and get reminders all the way to day one.

  • Invoices and receipts at 9pm, every night.
    The fixClose the job in one tap

    Tap done and the invoice, review ask, warranty note and photos all go out together.

  • Texts, Facebook, email, voicemail. I'm checking five places.
    The fixOne inbox

    Texts, Facebook messages, email and calls in one app on your phone.

  • I don't have time to learn another app.
    The fixDone for you

    We set it up and run it. You approve a few things by text.

Slow season

4
  • I want money coming in every month, not just when something breaks.
    The fixMembers who pay every month

    A plan offered after every job, billed monthly, with tune-ups booked for them. Cancel any time.

  • Every fall I say I'll book winter early. I never do.
    The fixWinter booked in fall

    Before the slow season, past customers get an early-booking offer for winter work.

  • January's dead and payroll is still due.
    The fixCash in the slow months

    Prepaid service packages and gift cards, sold before the slow months hit.

  • Tuesday is empty and Saturday I'm turning people away.
    The fixSlow days filled

    When tomorrow looks light, past customers who are due get an offer to come in.

The owner is the office

10
  • Sixty hours a week, and a chunk of it is paperwork after the trucks are parked.
    In Everything HandledEverything Handled

    Phones, follow-ups, schedule, inbox and invoices run by us. You get one text a day with the three things that need you.

  • Someone's always updating the whiteboard or the group text so everyone knows where to be.
    In Everything HandledEverything Handled

    Jobs entered the day they're booked, confirmations sent, cancellations re-slotted the same day, techs texted their day the night before.

  • Who handles the admin side? My wife. She runs the office for me.
    In Everything HandledEverything Handled

    Inbox, texts, invoices and reminders handled every business day, so nobody at your house works a second shift.

  • Nonstop phone calls. If someone else answered them, I could focus on the work.
    In Everything HandledEverything Handled

    Answered 24/7, booked and routed. Live transfer to your office in business hours, every call logged and summarized.

  • I feel bad when I hound people for money, but the stress of maybe missing payroll is worse.
    In Everything HandledEverything Handled

    Invoice reminders and collection texts go out on a schedule, every time, not when cash gets tight.

  • How do you keep up with invoicing? Mine gets done when I get home exhausted.
    In Everything HandledEverything Handled

    Invoices and reminders sent the day the job closes, by us.

  • One-man company: I do the work, answer the phone, find new work and do the estimates.
    In Everything HandledEverything Handled

    Everything but the tech part gets handled, and you see it in one daily text.

  • Working late on estimates and meeting clients after hours didn't help the marriage.
    In Everything HandledEverything Handled

    Follow-ups, bookings and the inbox get done in business hours, by us. Your evenings come back.

  • One family vacation in eighteen years. Five days.
    In Everything HandledEverything Handled

    The front office runs whether you're there or not. Take the week. Your text still comes at 4:30, and it can wait.

  • About $20k sitting in past-due invoices. It's become really stressful.
    In Everything HandledEverything Handled

    Overdue invoices get a reminder, then a call back, then a collection text, on a schedule we keep.

Which three sound like your shop?

Text Chase the three. We'll run the free audit with you and tell you which fixes your numbers support, if any.

Email Chase