More cars in the bays,without the counterjuggling the phone.
The free audit shows where your jobs are leaking. Repairs the customer passed on get a follow-up at 30, 90 and 180 days with your tech's photo, a price hold and a link to book. Calls you can't get to at the counter get a text back. We set it up and run it for you.
From-prices on every package. Exact quote after the free audit. Need a website too? See the website plans.
CA
Cedar Ave AutoDeclined work follow-up
Back on the schedule$0
Tue, March 4. At the counter.
Jamie R. · 2016 CivicRO 20418
Oil change and inspection Approved
Front pads and rotors, $480 Declined
Marco's photo of the front pads is on the RO, and Jamie said texts are fine. Nothing goes out today. Here's what's lined up:
Day 30Marco's photo, the price held, a book link
Day 90A 15-second video of the pads, a book link
Day 180A last note, then it stops
Thu, April 3. First follow-up.
Hi Jamie, it's Cedar Ave Auto. Here's Marco's photo of your Civic's front brakes from March. The pads were down to 2 mm.
Marco, front left$480 held for 30 days from this text
Tue, June 3. Second follow-up.
Hi Jamie, checking in on the Civic's front brakes. Marco took a short video at your visit if you want to see them for yourself.
0:15 video$480 held for 30 days from this text
Sun, August 31. Last follow-up.
Last note on the brakes from us, Jamie. They were at 2 mm in March, so they're worth a look. Want us to check them at your next oil change, or book the job now?
$480 held for 30 days from this text
If Jamie doesn't book, this is the last one. Reply STOP ends it any time.
Tap Book to play Jamie.
Three setups for the counter, the bays and the slow days.
Start with the phones, add declined work, then fill the light days. Each one includes the one before it.
Phones answered 24/7, booked and routed, every call logged
Every follow-up, reminder, review ask, re-book and collection text run by us
Schedule kept current, inbox triaged daily, one text with the 3 things that need you
Hiring run for you, listing and ads kept current, a monthly ad creative batch
Weekly ops call, Friday numbers and a named line to Chase
Your own CRM, included
Built for: 10+ trucks or 4+ bays with someone already in the office. By conversation, not a form.
Your part: one call with Chase, then a yes or no on the three things in your daily text.
Live by: about 30 days after text approval.
Our promise: if the first 90 days don't show at least $10,000 recovered, your next month is free.
From $25,000+ $10,000/mo, exact number on the call
There's a bigger one: Everything Handled, from $25,000 + $10,000/mo. Your whole front office run for you, one client at a time.
Every setup sends the same monthly report: calls caught, declined lines followed up, the ones that came back, reviews in, and the dollars from declined work that came back after our follow-up.
The call grader for service writers is included in Full Bays and available as an add-on to the other packages. Every caller hears a recorded notice, and we set it up with you first.
Want to see it live instead of waiting for the report? Your own CRM is an add-on to any package, from $497 + $97/mo.
Websites and automations are usually a deductible business expense. Check with your accountant.
In every setup
Fewer is it done yet? calls.
The customer gets a text at each step, so they don't have to call the counter to ask. Flip the status the way you already do, or tap one button, and the text goes out.
7:40am. Your writer checks the truck in.
The customer knows you have it.
One text with the shop's name, so Sam isn't left wondering who has the keys.
10:15am. Tech finishes the inspection.
They know a call is coming.
Your advisor still makes the call about the findings. The text just sets the time, so Sam picks up.
1:30pm. Part ordered.
The wait gets explained.
When a car sits waiting on parts, the customer hears about it from you first. When the part lands, a second text says it's back in the bay.
Next day, 3:50pm. Job done.
Ready, with a pay link.
Sam can pay from the text before pickup or at the counter, whichever they like.
4:20pm. Paid.
Ask first, then the review link.
Every paid repair order gets a short "How did we do?" text. If they say good, the review link goes out right away. If not, we ask what went wrong and send it straight to the owner to make it right. After the fix, or a few days later, they get the same review link as everyone else. No rewards for reviews. If a bad review comes in, you get an alert.
CA
Cedar Ave AutoSam's phone
Missed call at the counter? The caller gets a text with a link to book a diagnostic. It never quotes a repair price.
After hours? In Better and Best, an AI answers when you can't. It sounds natural, tells callers the call may be recorded or transcribed, and books a diagnostic.
Your numbers in, example out
What is your declined work worth?
Most shops can pull these numbers from their shop system in a few minutes. Put in your own and see what a small share coming back would mean in gross profit.
How we count a declined line as won back: it sat 14 or more days unbooked, then came back after one of our follow-ups. Only those go on your monthly report.
What the audit is: a call where we look at your declined work, what your shop system already sends and what you already pay for. If the numbers don't support a setup, we'll tell you.
Already on Tekmetric or Shopmonkey? We run the parts nobody has time to run.
Keep your shop system. Some of what's on this page may already be in it. The gap is usually the running: someone has to set it up, attach the photos, watch the replies and tune it.
What your system may already do
Declined-work and service-due reminders
Texting from the repair order
Review requests
Inspection photos on the RO
Tekmetric, Shopmonkey and Mitchell 1 each have some of this. We check what yours sends on the audit, so customers never get the same text twice.
What we add and run for you
The 30, 90 and 180-day follow-up, run by us. Your tech's photo or video on each one, a 30-day price hold and a book link.
Replies watched. When a customer answers, you get an alert, and the follow-ups stop once they book or say no.
After-hours diagnostic booking. An AI that sounds natural, mentions the call may be recorded or transcribed, and never quotes a repair price.
Status texts and a pay link where your system doesn't send them.
One monthly report with the dollars from declined work that came back.
If we can't get your declined lines out of your system, we tell you on the audit, before you pay anything.
On paper or a basic POS? Then the declined-work follow-up is all new for you, and we set up the whole thing.
The terms, in plain words.
Same terms on every setup. They go into the written agreement.
3 months, then month to month.No auto-renew term. After the first three months, cancel by text and it runs to the end of the month you've paid for, then stops.
Setup fee half at signing, half at go-live.You pay the second half when the live test passes.
You leave with everything.Your number, contacts, consent records, reviews and domain go with you. We file the port-out the next business day and send your CSV within 5 days. No fee from us.
Live about a week after text approval.Phone carriers approve business texting first, and they set that timing. Once they do, we're usually live about a week later.
Every setup has a results promise on its card.Each one names a number it has to hit in your first 60 days live. Miss it and your next month is free.
Price changes come with 60 days written notice.One flat number on one Stripe line. Usage is included up to the cap on your Service Order. If a price ever changes, you get 60 days in writing and you can leave on that date.
Texts only go to people who asked.Customers who booked with you or opted in. Declined-work follow-ups go by email to anyone who didn't say texts are fine. No cold texting and no AI calls out.
Site and automation together.Get a site and an automation together and the site's monthly is free while the automation runs. If you ever cancel the automation, the site's regular monthly comes back.
Starts at the from-price on the card.Your exact number comes from the free audit. You'll know the setup fee and the monthly before anything starts.
If yours is set up and someone runs it, keep it. We look at what it sends on the audit. Where we help is the part that takes time: the tech's photo on each follow-up, the price hold, watching replies, after-hours booking and the monthly report. If your system already covers a piece well, we leave that piece alone.
Will the AI quote repair prices over the phone?
No. It only answers when nobody at the counter can, like after hours. It sounds like a person on your team, and it's honest if someone asks, lets callers know the call may be recorded or transcribed, and books a diagnostic. Prices come from your advisor after the car is looked at.
What do my writers and techs have to do differently?
Very little. Writers keep marking declined lines on the RO and techs keep taking the inspection photos they already take. We pull the declined lines from your system. Status texts go out when the status changes, or from one button if your system can't trigger them.
Won't customers get annoyed?
Each declined line gets three follow-ups at most, spread over six months. They stop when the customer books, says no or replies STOP. Customers who didn't say texts are fine get them by email.
We're a 1-bay shop. Is this for us?
Phones Off the Counter fits 1 to 3 bays. Declined Work Comes Back fits shops with about 150 repair orders a month. On the audit we'll tell you plainly if your numbers are too small for it.
What does it cost?
Each package starts at the from-price on its card. Setup fees run from $997 to $3,997, and there's one above that, Everything Handled, for shops that want the whole front office handled. The software companies charge around $600 a month and hand you a login. Our entry package costs less and we do the work. Your exact number comes out of the free audit, from your repair orders, your declined work and what you already pay for, because a 1-bay shop and a 6-bay shop don't need the same build. If you'd rather pay a year up front, it's 10 months' price. Need it faster? Rush build is +50% on the setup. You see the setup fee and the monthly before anything starts. Website plans are listed on the main site.
How many more jobs are we talking?
Depends on what's leaking. A shop sending 20 quotes a month and closing 5 usually has 2 or 3 more in there that only needed a follow-up. The audit puts a real number on yours before you pay anything.
Will my customers get annoyed by the texts?
No. They only hear from you about a quote they asked for or work you already did, in your words, and every message stops the second they reply. Most people answer the first one.
I'm already busy. Why would I want more?
Then it's the right kind of busy. The follow-up is the part you skip because you're busy, and that's the money sitting on the table. It runs without you, and you get a text a week.
Who's actually answering my phone?
Your line rings you first, same as now. Only the calls you can't take get a text back or an after-hours answer, and you see every one of them.
Do I need a new website for this?
No. It works with the site and the phone you have. If your site is the leak, the audit will say so, and that's a separate fix.
What does the first month look like?
Week one we set it up and you approve the wording. Day 7 it's live. Day 30 you get one page with what came back, in dollars.
How much declined work is sitting in your system?
Text Chase your repair orders a month. We'll run the free audit with you and tell you which setup your numbers support, if any. I build every system myself, so I take 4 new clients a month.